Customer service

 

CONTACT US

+1 (866) 528-4655
Ask a question via info@ec3d.ca



 

Shipping
Order tracking
Returns & exchanges
Practical tips
Size chart

 

SHIPPING

Shipping fees

Method: Canada Post Regular Parcel
Shipping cost: $9.99
Delivery: 4-7 Business days

Method: Canada Post Xpresspost
Shipping cost: $19.99
Delivery: 2-3 Business days

FREE SHIPPING on orders over $99 (standard delivery)



 

ORDER TRACKING

Check Your Order Status

To check the status of your order, please log into your account here.



 

RETURNS & EXCHANGES

30 DAYS –SATISFACTION GUARANTEED

We are proud to present our Satisfaction guaranteed or money back policy, which our high standards of quality allow us to offer.

3 MONTHS – PREMATURE WEAR

Contact us if, despite our vigilance, you receive a defective garment (a defect affecting the seams or fabric, for example). We will replace it at our cost. Obviously, wear resulting for improper use or abuse (see section on How to adjust your garment) is not covered by this guarantee.

6 MONTHS – GUARANTEED COMPRESSION

The calibrated compression of EC3D garments is measured and tested on a regular basis. The results of our studies allow us to offer you a full guarantee on the compression required to meet targeted performance. If you feel that your garment no longer provides adequate compression, contact us within the required timeframe to discuss the possibility of replacing it.

TO ARRANGE THE RETURN OF A PRODUCT

Contact our Customer Service team by email at info@ec3d.ca, or by telephone at 1 866 528-4655. If you obtained your EC3D garment from one of our retailers, you must arrange the return with that retailer.



 

PRACTICAL TIPS

To avoid any inconvenience, take care of your EC3D garment. Avoid premature fabric wear resulting from rubbing against equipment placed over the garment. Also ensure that the Velcro elements are closed before washing or storing the garment, otherwise you could damage the fabric.


Given our garments’ high degree of compression, we advise you to put them on with care. Keep your nails short and well filed, and avoid pulling on the seams when donning them. See the “How to adjust your garment” section for practical tips, which will help you fully appreciate your EC3D garment and enhance your performance.



 

SIZE CHART

Click here to view our size chart

Which size should i take if my measures are in 2-3 different sizes?
Measuring every part of the body that is covered by the compression garment is paramount. For example, for a shorts, measure the circumference of the thighs, hips and waist. The greater measure between these three measures should dominate. When the measures overlap, you are at the greatest size of one size and the smallest of another. We recommend you take the larger one. Between each garment size there is 2 to 3 mmHg difference in compression. Which means that even if you opt for a smaller size you will not have too much compression and conversely you will always have enough compression to feel the effects if you take a larger size. Of course, it is always a matter of personal comfort.